The difficult conversation

If you're in a position of leadership or management the difficult conversation is something you're going to have to initiate from time to time. But what if you just don't like having them?

The proper channels

If you want to achieve something, there's often two ways to do it. The proper way, or the way that will actually get results. Do you have procedures and processes that get in the way and other people have to work around?

The choice is yours

If you're a manager/supervisor/whatever you'll regularly have encounters with those who's work you oversee. In each of those encounters you can encourage, inspire or challenge (in a positive way), or you can do the opposite.